FAQ -- Frequently Asked Questions

I am a student at McMurry University, what is my username?

Usernames are typically "lastname.firstname"

I am a student at McMurry University, what is my email address?

Student email addresses are as follows lastname.firstname@students.mcm.edu

I am a student at McMurry University, how do I check my email?

As a student , you will launch your internet browser and go to https://mcmmail.mcm.edu/owa and login with your username and password.

I am a faculty or staff at McMurry University, how do I check my email?

As a faculty or staff , you will launch your internet browser and go to https://mcmmail.mcm.edu/owa and login with your username and password.

Internet Connections in Residence Halls

What is needed for internet connection in the Residence Halls?

You will need a PC or a Mac, network interface card, and an ethernet cable.

Where can I purchase a network card and ethernet cable?

The university bookstore stocks network cards and ethernet cables. Or you can visit one of the local computer retailers.

What do I do I have trouble installing the network card?

Call the Helpdesk @4900 or call the manufacturer of your PC.

What brands of network card?

Information Services suggest purchasing a 3com or Linksys 10/100. As for cost, prices vary depending on brand and model.

What do I do when I get all zeros as my IP address?

If you have (Windows 95/98/ME)
Go to Start, then click Run. Type winipcfg. Check and make sure your ethernet adapter is listed and highlighted in the drop down box. Note: If you don't see your adapter and all you see is the dial-up adapter, you need to either install your network or reinstall your network card.

If you have (Windows 2000/XP)

Go to Start, then click Run. Type cmd and hit Enter. Type ipconfig and hit enter. Check and see if you have an IP address. It should be in a form like 10.10.?.?. Note: If you don't see your adapter and all you see is the dial-up adapter, you need to either install your network or reinstall your network card.

If there is only zeros or an IP address of 192.?.?.? then you need to check the cables (make sure you have an ethernet cable and not a phone cable) and reboot. If that still does not work call the Helpdesk @4900.

What if I am having trouble with my personally owned computer other than my internet access?
If you have trouble with hardware or software on your computer we cannot provide support for it. You must contact the manufacturer of the part or software in question. We maintain the internet connection and the wiring up to the port in the wall.

VoiceMail

How do I check my voicemail?
On-campus dial x5500 from your extension and supply your security code. Off-campus dial 793-5500, hit 9 and

Network Passwords- On Campus or Off-Campus

How do I change my password on-campus? Off-campus?

On-campus, login to any network computer, click "ctrl-alt-del" and choose Change Password. Off-campus, you can login to your McM Email, go to options and then change password.